Kidzeum is open 9am - 4pm every Saturday & Sunday

Visitor Experience Associate

Job Opening: Visitor Experience Associate – Part-Time

Reports to: Assistant Director

Location: Springfield, IL

Application Deadline: Open until filled

Compensation & Benefits: $14/hr

About Kidzeum: Kidzeum is a wonderful family destination in the heart of historic downtown Springfield, IL., whose mission is to serve as a place of learning and discovery through play for children of ALL abilities. Kidzeum is a nonprofit committed to nurturing health and wellness, promoting science education, and to developing environmental and global awareness through innovative programs and exhibits. Learn more at www.kidzeum.org.

Position Description: Visitor Experience Associates (VEAs) are the first point of contact for visitors and are responsible for providing a high-quality experience throughout the entire Kidzeum property. VEAs will engage with visitors on multiple customer service levels, including ticketing, gallery interactions, handling birthday party reservations and educational programing. VEAs are expected to augment the visitor experience with additional information and informal in-gallery activities. Like all positions at Kidzeum, VEAs also work collaboratively with other departments on various tasks where needed. In addition, VEAs are responsible for maintaining a safe, clean, educationally sound, hospitable, and aesthetically pleasing environment at the museum. The ideal candidate for this position must understand that Kidzeum is a nonprofit, which often requires all staff to be assisting across departments to ensure we are serving our community.

This is a part-time position with varied hours including holidays and evenings. Kidzeum is currently only open to the public on the weekends. Successful candidates must be able to work both Saturdays and Sundays.

Duties and Responsibilities: Provide high quality customer service to all visitors

  • Project a positive image, serving as an ambassador for Kidzeum
  • Maintain proper cashier operations by following policies and procedures; reporting needed changes
  • Complete all transactions through the Point-of-Sale system accurately and efficiently
  • Facilitate and initiate interactions with adults and children to deepen their learning experiences during exhibit play and through the facilitation of programs
  • Book birthday party and group sales reservations, and follow up with clients
  • Relay accurate information about planned programs and events to guests
  • Be responsible for daily sanitizing, including restocking and spot-cleaning restrooms
  • Be friendly and outgoing
  • Handle customer service issues and questions in a professional, polite, and positive manner
  • Actively participate in all provided training classes and staff development meetings, and properly implement newly learned skills
  • Ensure that the Kidzeum’s rules and safety protocols are followed by all guests entering the museum
  • Perform minor exhibit troubleshooting
  • Ability to be cross-trained to assist in other areas of the museum
  • Other duties as assigned

Qualifications, Skills and Abilities:

  • 1+ year of customer service experience
  • Ability to work in a fast-paced environment and communicate effectively with visitors in both conveying information and listening to their questions and complaints 
  • Have an outgoing personality and be enthused to interact with guests and colleagues
  • Be open to multiple points of view and avenues for problem solving
  • Experience working with children
  • Able to work with and around people of diverse backgrounds
  • Must be able to walk, stand, and interact with the public for long periods of time
  • Be well organized and have a close attention to detail
  • Comfortable with serving people of all backgrounds
  • Must be able to work a flexible schedule to include weekends, holidays, and special events
  • The following abilities are required for the position: (a) Visually keep track of visitors, materials and exhibit functioning on the museum floor; (b) Comprehend and speak English extensively and clearly with the public; (c) Hear children’s voices; (d) Assist visitors in emergency situations; (e) Display dexterity necessary to maintain exhibits and exhibit environments; (f) Manipulate exhibit components and facility operating/maintenance equipment; (g) Stand, kneel and move among exhibits for extended periods of time; (h) Climb up and down stairs or use an elevator daily (i) Bend, kneel, climb and reach; (j) Display rapid response times; (k) Lift 25 pounds; (l) Tolerate noise and dust in the environment and handle disinfectant and cleaning materials
  • Clearance of a criminal background check
  • Fluency in other languages aside from English, a plus
  • Theatre experience a plus

Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  Physical requirements may include stooping, kneeling, bending, standing. Lifting and transporting of moderately heavy objects, such as equipment, boxes, etc. may be included.

Application Process: Please send a resume and two references to Kaitlyn Miller, Assistant Director at Kaitlyn.Miller@kidzeum.org

Kidzeum is an Equal Opportunity Employer

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KIDZEUM OF HEALTH AND SCIENCE 412 E. Adams St, Springfield, Illinois 62701