Job Opening: Visitor Experience Associate

Job Opening: Visitor Experience Associate – Part-Time

Reports to: Visitor Experience and Facilities Manager

Location: Springfield, Il

Application Deadline: Open until filled

Compensation & Benefits: Pay rate negotiable based on experience and job scope.

About Kidzeum: Kidzeum is a wonderful new family destination in the heart of historic downtown Springfield, IL, whose mission is to serve as a place of learning and discovery through play for children of ALL abilities. Kidzeum is committed to nurturing health and wellness, promoting science education, and to developing environmental and global awareness through innovative programs and exhibits. Learn more at www.kidzeum.org.

Position Description: Engage with visitors on multiple customer service levels, including ticketing, gallery interactions, and educational programing. Augment the visitor experience with additional information, and informal in-gallery activities. Work collaboratively with other staff to ensure a warm welcoming approach to visitors. Maintain a safe, clean, educationally sound, hospitable, and aesthetically pleasing environment at the museum.

This is a part-time position with varied hours including holidays, evenings and weekends.

Duties and Responsibilities: Provide superior customer service to all guests.

  • Project a positive image, serving as an ambassador for Kidzeum
  • Maintain proper cashier operations by following policies and procedures; reporting needed changes
  • Complete all transactions through the Point of Sale system accurately and efficiently
  • Relay accurate information about planned programs and events to guests
  • Be friendly and outgoing
  • Handle customer service issues and questions in a professional, polite, and positive manner
  • Actively participate in all provided training classes and properly implement newly learned skills
  • Ensure that the Kidzeum’s rules and safety protocols are followed by all guests entering the museum
  • Ability to be cross-trained to assist in other areas of the museum
  • Other duties as assigned

Qualifications, Skills and Abilities:

  • Ability to work in a fast-paced environment and communicate effectively with visitors in both conveying information and listening to their questions and complaints 
  • Be open to multiple points of view and avenues for problem solving
  • Comfortable with Point of Sale technology
  • Must be able to walk, stand, and interact with the public for long periods of time
  • Be well organized and thorough with close attention to detail and follow-through
  • Act as a team player who works well with others and shows courtesy and respect to colleagues
  • Must be able to work a flexible schedule to include weekends, holidays, and special events
  • Have an outgoing personality and be enthused to interact with guests and colleagues
  • Experience in customer service
  • Ability to work with people from diverse backgrounds
  • Clearance of a criminal background check

Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  Physical requirements may include stooping, kneeling, bending, standing. Lifting and transporting of moderately heavy objects, such as equipment, boxes, etc. may be included.

Application Process: Please send a cover letter, resume and three references to Aaron Pflug, Visitor Experience and Facilities Manager, at aaron.pflug@kidzeum.org

Kidzeum is an Equal Opportunity Employer

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KIDZEUM OF HEALTH AND SCIENCE 412 E. Adams St, Springfield, Illinois 62701